We're excited to launch the Early Access Program for Freshdesk! We've grown as a product with a large set of community champions and power users who've been active in giving us feedback and leading us in the right direction. Our Early Access Program is designed to provide you with a sneak peek of the new features that we're excited about. We want you to participate in becoming one of the first few customers to use these features, and give us feedback to help us get these features just about right before they become GA.
We'll keep adding features that are in the EAP stage to this forum, and you can participate by submitting the EAP form to get access and give these features a spin.