Message clusters can be chaotic. But, what if I told you, it doesn’t have to be.
With Freshchat’s Priority Inbox, you don’t have to search through a thousand messages to find the one customer you forgot to reply to. As the name suggests Priority Inbox sorts your conversations in the order of priority and helps you identify which conversations have pending replies. It sorts your conversations based on first response due, response due, and no response due.
P.s, it also highlights the time from when the conversations have been waiting. You never have to worry about losing a customer again.