Sending the right messages to customers can be a herculean task. The message you send determines future relations with your customers. What’s even more difficult is sending a message to a customer without knowing any information about them. It’s like roller skating without any protective gear on.
With Freshchat, you can send the perfect message with contextual information.
So, how does Freshchat help with that? Freshchat's right pane, also called as the context pane or user intel gives you all the information you need before you draft your awesome message and hit the send button.
Here are some details you can see:
Details such as their name, email ID, phone number, etc.,
Purchase history, no. of items in their cart, membership ID
Follow how your customers have navigated through the website to have better conversations with them.
App integrations such as payment apps would display the customer’s payment history.
This information is definitely wealth.
Don't just stop here, connect Freshchat with your everyday tools like CRM, market automation software, user database and so on to bring all information into one screen. Everything else is just a click away for you. Happy selling with Freshchat!