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Freshdesk - Report problems

If something didn't work the way you expected it in Freshdesk, be nice and share it with the community! For critical issues, we suggest you write to support@freshdesk.com.

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Backspace removes the following space after removing a word

In the tradition of https://support.freshdesk.com/support/discussions/topics/324891 now the opposite happens Instead of removing the SPACE before the current cursor position it now removes the SPACE after the current cursor position. e.g. type into a response email:This is my emailthen move the cur...

Automatically added entries to the Knowledge Base via kbase email crashes the app

While testing the functionality documented here: Is there way to add tickets automatically to the solutions or knowledge base?Any email sent to kbase@<yourcompanyname>.freshdesk.com from your agent email address would be created as a draft solution article inside your Freshdesk Account. You ca...

Login was unsuccessful! - Validation Failed : Invalid Signature on SAML Response

Hello, we are having this problem with our SSO setup (Login was unsuccessful! - Validation Failed : Invalid Signature on SAML Response) It had been working and nothing has changed, we use Microsoft ADFS for SSO. I've downloaded the Firefox SAML-tracer but don't know what i'm looking for! Any help g...

Can't use some keyboard shortcuts

If the "Search for text when you start typing" feature of browser is enable, some keyboard shortcuts of Freskdesk seems unable to use, such as: j Go to the next ticket k Go to the previous ticket f Forward a ticket n Add note to a ticket

client.instance.close() preventing API calls inside modal

I´ve got a modal with some input fields and submit button. Submit button collecting the fields and adding a note via api call and changing the assigned group via api call. All working fine. Then I wanted to automatically close the modal when hitting submit button so I added client.instance.close() a...

client.instance.close() bugging API when trying to close

Hello together, I created an app for freshdesk, which opens a modal dialog with some input fields.Filling that fields and push "submit" button results in creating a ticket note via api api/v2/tickets/"+ticket_id+"/notesand updating the ticket -> changing assigned group api/v2/tickets/"+ticket_id...

Captcha goes blank in Safari

Hi, I embed the feedback form on my website, using the Google captcha. Customers reported that the image of the captcha goes blank in Safari after clicking on a image inside the captcha overlay. I could reproduce it with Safari 13.0.5 (Mac OS). A similar problem has been reported to Google in 2019...

Feature Request: SLA Reminder time/Resolution time escalation to be based on the priority feature request

Currently, the SLA Policy requires you use one reminder time and escalation time for every priority type. For example, the first response reminder has to be the same for Urgent as well as Low Priority tickets. But this results in a poor compromise for all priorities. For example:If 1st response is...

Freshdesk integration did not complete

When we are going to configue freshdesk in freshchat from Freshdesk Integrations - Freshchat this linkit showing us error like Freshdesk integration did not complete.How we can solve it?

Unique /admin/ticket_fields option per portal

We have multiple portals with different requirements Lots of the fields we have are irrelevant to some of our clients, but it's not so straight forward to hide them or modify them in other ways Currently portal customization is the only way to go about this. This means writing JavaScript and targeti...

Freshdesk Ideals forum - Submit and Idea button is not working

The “Submit and Idea” button in FreshDesk Ideas Forums does not result in any action. Appears to be broken.I click the button below and nothing happens.

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