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Freshdesk - Report problems

If something didn't work the way you expected it in Freshdesk, be nice and share it with the community! For critical issues, we suggest you write to support@freshdesk.com.

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Customer Sat Survey: “{"code":"internal_error","message":"We're sorry, but something went wrong."}

HiI’m testing the CSAT survey and after answering the CSAT survey questionnaire in email we are getting redirected to a page which has “{"code":"internal_error","message":"We're sorry, but something went wrong."}”. Can you help me out please?Kind regardsThomas Decamps

Tickets created by Help Widget have //undefined URL from the page where the ticket was created

Ticked created from Help Widget have additional information about user's Browser, OS and URL to the page where the ticket was created. Information about Browser and OS are correctly, but URL has //undefined value.

unable to reset agent password

Hello, I am trying to reset the password of one of our agents with no luck...no email arrives if we use the forgot password feature and we cannot find password reset option from agent options.. Can you please help? The agent email is mkinopoulos@metadrasi.org Thanks!

Emails not being sent

We are having an issue where the automated emails notifying people that a new ticket has been created or they have been assigned to it are not being sent. Physically triggering a response email sends without issue, but the automation does not seem to reliably send out messages. This has been going o...

Different ticket forms

Hello, we would like to use Freshdesk to collect customer and reseller contact information. We have currently 2 separate forms on the website: http://www.navsherpa.com/contacts-reseller http://www.navsherpa.com/contacts-customer Can you please suggest how to achieve this and what plan is required t...

Trouble with email configuration

Hi guys, i cannot configure the main support email from the account, it appears to be blocking freshdesk ip or something like that. I already added the SPF record in the DNS zone but i have no luck with that. Is there anywhere where I can see with IP uses freshdesk to whitelist them? Thanks

Normal response time from Freshworks

HI all, I have a support issue that Freshworks has not touched in 11 days.I also started a new support issue asking about the first one, four days ago. This ticket was closed by Freshdesk. My question to you: Is this the normal time I need to wait to have an answer to a question regarding this produ...

Checkboxes not on same line as to-do item text

A screenshot of the ticket interface explains this better than I can in words. This is on Google Chrome 10.0.648.127 for Mac. Will get rather confusing with more than a few to-do items.

AD B2C integration in FreshWorks SSO with OIDC - Login error

I am integrating AD B2C as Identity provider for the FreshWorks by configuring SSO with OIDC in the Freshworks.Configuration done in the Azure AD B2C: Registered an application in the AD B2C Tenant a. Get the redirect URL from Freshworks SSO with OIDC and added in the Redirect URI in the registered...

Error: Failed to Create Account, Undefined

Looking for help resolving the error message that I receive each time I attempt to create a new Account.

Articles directly under Category (without Folders)

Hey guys, Can I create articles directly under Categories, so the user won’t be able to click the Folder? In our case this would be an unnecessary step to get to the article directly. Can I either: Make the Folder not clickable Place Articles directly into the Category (without creating a folder)Tha...

Q!!1111

Hello! Merge ticket button and Archievement Page link doesn't work for my Agents. Tried with Google Chrome and Mozilla Firefox. Any help? Thanks!

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