I would like to include an admin account in my Freshdesk instance that is there simply as the account admin. It would not perform agent duties. From what I can tell this basic admin account eats up one of my licenses.
Is it possible to have an admin account without an agent role that won’t eat up and agent license? This is similar to how office365 works, I can have admin accounts with not mailboxes tied to them ( the feature that eats a license)
Best answer by Keer
We suggest you have another admin as an account admin as well, who is a full-time agent so that when the account admin who is an occasional agent has to login, the full-time account admin can navigate to Admin → Account settings → Daypass to add day passes. You can find the cost of the daypass based on your plan and currency here
Only Account admins would be able to add Day passes.
To make an agent occasional, please navigate to Admin → Agents → Click on the edit option → Choose the toggle ‘Occasional’
I hope this helps!