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Apps not available

  • 23 March 2021
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Just signed up with Freshdesk and am wanting to integrate with PagerDuty.  The FAQs say I should go to Admin → Helpdesk Productivity → Apps, but I do not see that in my admin area.  PagerDuty integration is supposed to be available for all plans according to https://support.freshdesk.com/support/solutions/articles/50000002937-integrating-your-freshdesk-account-with-pagerduty .  (We’re signed up for the Sprout plan at the moment).

 

Anyone know what I need to do to get this enabled?

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Best answer by hemanth.ramya 23 March 2021, 14:15

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hemanth.ramya
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Hello @dmagill 

 

We’re super happy that you’ve signed up with Freshdesk! :)

 

At the moment, we do not support Apps functionality in the Sprout plan of Freshdesk and this is why you do not have access to it. Looks like the article shows up as the app is available for this plan, apologies for the miscommunication caused, and please be assured that we will get that fixed right away!

 

If you wish to integrate this app with Freshdesk, you can navigate to Admin > Account settings >  Plans and billing, choose the Blossom plan, and then go ahead with integration. 

 

Cheers,

Freshdesk Community Team

 

 

Ramya, Freshworks Community

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