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Bouncing email temporary error

  • 17 August 2021
  • 1 reply
  • 40 views
axavenda
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Hi!

 

Since last friday all replies inside the tickets are getting bounced (temporary error).

 

How can I troubleshoot this issue to get a clearer picture of the problem?

 

 

Thank you for your help.

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Best answer by hemanth.ramya 17 August 2021, 14:19

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hemanth.ramya
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Userlevel 5
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Hello @axavenda,

 

Ideally, you should be able to send out emails from your helpdesk without any issues. As a part of troubleshooting, kindly share the following to analyse this further at our end:

  1. Your Freshdesk account URL (yourcompanyname.freshdesk.com)
  2. Screenshot of the error message you get on the ticket details page when an email is sent.
  3. Sample requester email addresses, ticket IDs and the timestamp when the email is sent. 

You can alternately write to support@freshdesk.com with all the requested details and we can have this checked for you. 

 

Thank you,

Ramya, Freshworks Community

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