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Can't find API key in my profile settings

  • 14 June 2021
  • 1 reply
  • 492 views

Hi, I’ve just returned to my portal after the weekend and I noticed my API key is gone. Can you help? I also signed in another email but not showing either.

 

 

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Best answer by Keer 14 June 2021, 08:20

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Userlevel 5
Badge +12

Hello @drrcked61, it looks like you have restricted access to your account. Currently you are viewing your Freshworks profile and you’d be able to find you API key in your Freshdesk profile settings. 

 

You can click on the Neo admin centre icon and click on the respective Freshdesk account to login to Freshdesk.

 

Freshdesk account

 

Once you are logged in to Freshdesk, you can click on the contact image on top-right corner → Click on profile settings to view the API key. 

 

We’ll create a ticket on your behalf to have this checked further. Thanks!

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