Cannot hard delete contacts created by API more then 2 months.

  • 18 July 2019
  • 5 replies
  • 30 views





When I tried to hard delete  contacts by API it
can take long time. For example, one of contact in deleting state more
then 2 months,

It's really impossible to work with Freshdesk.


image


Ticket was created https://support.freshdesk.com/support/tickets/3794286






 



5 replies

image



My solution:

1. Get by API list of contacts which have stated "deleted"

2. Try to hard-deleted it again.



Just "Deleted Agents" are still here.


Does anyone know how to get rid of the message "Deleting"? Contact is being deleted for 2 hours.

Thank you.


Badge

Hi @richard.nadvornik ,

 

Sorry for the delay.

But let me explain the reason behind the issue that you had faced.

 

The permanent deletion of a contact is completely based on similar queued deletions and thus takes time. There might be instances were it purges that contact immediately but the general time range would be from 2 days to a maximum of 1 week depending on the associated tickets,topics, etc and the current queue.

​Do write to support@freshdesk.com if the contact is in ‘Deleting’ state even after 7 days, we would be able to raise this with our engineering team as an anomaly.
 

Cheers! :)

Reply