Solved

Dashboard Issue

  • 16 June 2021
  • 1 reply
  • 22 views

We are using the Sprout version of FD, upgrading later this year. The Dashboard shows 1 open ticket and 1 unassigned ticket. When I click on either one I am taken to a page that says “No tickets here.” Where are the missing open and unassigned tickets. We want to close them out.

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Best answer by hemanth.ramya 17 June 2021, 18:44

Hello Michel,

 

That should not be the case, ideally. We can see that a ticket has been raised for your issue and the technical team is currently working on the same. Please note that we will keep you posted as and when we receive updates.

For any further queries, feel free to drop a note here and we would be happy to help!

 

Cheers,

Freshdesk Community Team

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Userlevel 3

Hello Michel,

 

That should not be the case, ideally. We can see that a ticket has been raised for your issue and the technical team is currently working on the same. Please note that we will keep you posted as and when we receive updates.

For any further queries, feel free to drop a note here and we would be happy to help!

 

Cheers,

Freshdesk Community Team

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