I have setup a new freshdesk system and the agents are not receiving emails when new tickets are create or when they are assigned to them - it is enabled.
Also, end users are unable to log tickets and get the following error - I suspect both issues are related.
“We are sorry. You have been restricted from accessing this helpdesk page”
Best answer by Keer
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Hello
Thank you!
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Hi Amos, The issue has been fixed. Can you please check once and confirm?
If you are facing any further issues, you can always write to support@freshdesk.com and our support buddies would love to help you.
Thanks and have a great day!
Hi
Hi Amos, The issue has been fixed. Can you please check once and confirm?
If you are facing any further issues, you can always write to support@freshdesk.com and our support buddies would love to help you.
Thanks and have a great day!
YES - Working now. Thanks for the prompt support.
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We are glad that we were able to help. Thanks and have a lovely day!
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