I’m experiencing a problem with receiving forwarded mails in Freshdesk. At this moment a single team in our organisation is trying out Freshdesk, so we haven’t integrated the system in our organistion yet. When someone from another teams forwards an email to this testing team, they will only receive the content of their collegue’s email, but not the content of the original email.
Using Freshdesk organisation-wide would solve this problem ofcourse, but I’m wondering what happens when an external person would forward an email to our support address. What is known about this issue and is the a way to solve it?
Thanks in advance!
Best answer by Keer
When you forward an email to your support address, the orginial content would also be added linke below unless the one who forwards the message removes this part.
Can you once try forwarding the entire email to see if that helps? Kinldy let us know your inference so that we can help you further here :)
Have a good day!