Freshdesk: When will we have a time format setting?

  • 9 July 2021
  • 1 reply

Happy anniversary!

It is now 10 years since it has been reported that time format has no setting, and times are still displayed as AM/PM in Freshdesk.

Only the date format can be changed.

Localization has always been weak and it has not improved since I am a customer.

Looking for another solution for my call/support center.

1 reply

Userlevel 4
Badge +2

Hi @nmollet, our apologies for the delay in getting back to you here. We do understand how helpful it would be if we could add the 24 hour time format and it’s a valid ask. We’ve already taken this up as a feature request. We reckon it’s a long pending ask and we are working on bringing this up.