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Normal response time from Freshworks

  • 22 January 2021
  • 2 replies
  • 59 views

HI all, 
I have a support issue that Freshworks has not touched in 11 days.

I also started a new support issue asking about the first one, four days ago. This ticket was closed by Freshdesk. 
My question to you: 
Is this the normal time I need to wait to have an answer to a question regarding this product? 
What response time do you normally see? 

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Best answer by naresh.narendernath 26 January 2021, 21:25

Hello Niclas,

Apologies for the delay in getting back. 

This shouldn’t be the case. Our support team usually gets back to the customer as soon as they get your request. Kindly help us with your ticket ID and your email address so that we can quickly have your concerns checked and resolve them for you at the earliest. 

Cheers! 

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2 replies

Hello Niclas,

Apologies for the delay in getting back. 

This shouldn’t be the case. Our support team usually gets back to the customer as soon as they get your request. Kindly help us with your ticket ID and your email address so that we can quickly have your concerns checked and resolve them for you at the earliest. 

Cheers! 

Userlevel 1

I hope you could help me too

 

 

 

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