I think helpful to configure which single users can access to the reports, also for the curated reports.
Now that’s possible only for role and not for users.
Best answer by Aldrin
However, complete features of analytics and reports are available for the Estate plan, and above, we have the ‘Custom Roles’ also from the same plan, so that we don’t have to limit access to the agents too for this plan.
Reports and Analytics under Freshdesk can be accessed by agents with a custom role as a feature but they will not be able to access all the data inside it.
We have date scoping for agents on analytics and reports, based on the permissions and the access he/she has. Let us say an agent belonging to Group ‘Escalations’ and having access to view only tickets assigned to this group, then the agent will only be able to view the data based on the tickets they have scope for.
Hope this helps!
Freshdesk Community Team