I am new to freshdesk and I like what I see. However today I am noticing about a 2.5 hour delay in sending emails out of freshdesk. Ie, If I send a reply to a ticket in freshdesk it took 2.5 hours to arrive. That is very concerning to me because it affects my response times to customers. We are using freshdesk for presales questions and response times are critical.
Anybody else having slow email delivery? Is this a common issue for freshdesk?
Thanks in advance,