Ticked created from Help Widget have additional information about user's Browser, OS and URL to the page where the ticket was created. Information about Browser and OS are correctly, but URL has //undefined value.
Best answer by Keer
Thanks for checking this
Also, in similar cases in the past, we’ve noticed that the issue could be because of the referrer policy of the domain.
To shed more light on how the process works, we use the referrer information that we receive in the request to show the URL of the page from where the ticket gets created.
Webpages have referrer policies by which they can send the entire url during a request or just the origin of the url. This is based on the type of request.
Looking forward to your reply!