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Why can't I create more than one webhook in a ticket creation automation?

  • 9 March 2021
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tboardman
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I would really like the option to create more than one webhook trigger in a single automation rule. Limiting us to one webhook trigger per rule makes no sense especially since I’m only allowed one HTTP action (e.g. POST). There is currently no way to even do multiple actions per webhook, such as 2 POST requests via batching. 

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Best answer by Keer 9 March 2021, 21:30

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Keer
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Hello @tboardman, I hope you are doing well today. I understand how helpful it would be for you if we can trigger multiple webhooks from one single automation rule. A few of our other customers have also written to us regarding the same in the past and I’d like to confirm this has been raised as a feature request to our product team. 

 

As of now, we can add only a webhook per rule but you can have different matching conditions to trigger another webhook in a separate rule.     

 

That said, we’ll be sure to keep you posted with updates in the furture. 

 

 

Cheers, Keer, Freshworks Community Team

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