Did you noted the Youtube video in KB Articles have low resolution?
I see in my helpdesk all embed video are in low quality but if i open of youtube are perfect!
Best answer by hemanth.ramya
Apologies for the delay in getting back here. Freshdesk does not define the resolution of the embedded Youtube videos as such. If you are facing any trouble with the same, please write to email@example.com and we would be happy to help!
Freshdesk Community Team