- 7 Topics
- 11 Replies
Hello hello hello community! It’s a good day to start another ‘Ask the Expert’ session - what do you think? After the success of our last two sessions for Freshdesk and Freshservice, we didn’t want our Freshmarketer customers to miss the opportunity of interacting and connecting with our in-house maestros. From May 11 to May 20, this thread is open for you to pop by and ask any questions you might have on the Freshmarketer for Shopify integration. With this integration, we want you to reach customers in the right channel at the right moment and increase your success with our ready-to-use conversational marketing and support solution. @gururag.kalanidhi, our Freshmarketer expert, will be answering your burning questions! A little bit about GuruGuru has been associated with CRM—sales and marketing—products for 4 years and is a huge fan of how tech lies at the heart of improving productivity and outreach for organizations across the globe.A big believer in community and self-help groups f
I’m trying to achieve what I think should be a simple requirement, but getting no-where.I have a report on my website that I want to offer for download, but only if people share their contact details. My plan had been:Have a form on my website - integrated via tracking code Use a journey to subscribe users to relevant mailing lists and send the email with report linkSimple? Not really. I can’t see how to trigger a journey based on a form submission. I was going to pass a hidden field with which report they wanted into the CRM, then trigger the journey based on the that field, Unfortunately fresh forms don’t seem to be able to handle hidden fields. What are other people doing?
Hello, We recently chose Freshsales as our CRM and Marketing campaign manager. Being based in Germany, most of our leads are German, and by law we are required to have a double opt-in process set in place.Freshworks has a double opt-in feature but it has some extra steps that are not ideal at all for an incoming lead to go through. Therefore, I have been searching for an integrated external app that would host our website forms, do this double opt-in in a straightforward way and send the data to Freshworks.Has anyone been through this already? I would love to hear your feedback and/or recommendations if you have any.And as a more general topic, I am very surprised of how few tools actually offer a double opt-in workflow, considering it is becoming the norm in the EU.Thank you!Arnaud
My company is transitioning our tools to the Freshworks suite, so I am in the process of setting up Freshmarketer for our company. I have a lot of experience with marketing CRMs and have built many marketing programs from the ground up, but I am having a hard time figuring this out.The only “campaign” type that Freshmarketer supports by default is email campaigns.How do you manage this in your business? Examples of what I’m trying to track:If you have inbound leads coming from web ads - how do you capture the source? If you have multi-touch campaigns (a lead watches a webinar, then downloads a document, then converts) - how do you capture the multiple touches? I am only seeing text fields that overwrite the details (so in this example, I would lose the ‘touch’ of the webinar and only see the document download)So far the suggestions that I’ve gotten from my onboarding team are to use tags but those won’t capture dates/times so they aren’t as helpful for reporting. In most marketing CRM
Google Ads recently disapproved all ads for our website because of the links embedded in the iFrame for Freshworks landing pages used on our website. I had to remove all contact forms and newsletter signup landing pages that I had embedded from Freshworks landing pages because of Google’s stance on external links prompting them to flag our website as having “malicious software”.Has anyone had success using Freshworks landing pages and Google Ads? All was fine for our website until last week. Now I have to remove all Freshworks landing pages in order to get our Google Ad campaigns working.
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