changing the automated reply..

  • 7 September 2021
  • 1 reply
  • 29 views

Hi guys,

 

I need help changing the automated reply so that it only uses the first name, instead of the surname as well.

 

Currently it looks like this:

 

Appreciate all your help, we are new to Freshworks and will be migrating all out workflows soon.


1 reply

Userlevel 4
Badge +8

Hello, 

Greetings from the Freshworks Community. 

It would be helpful if you can share a screenshot of the sample automated email that you’re referring to check this further. 

Looking forward to hearing from you soon. 

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