This is about FreshCRM UX feedback. Please pass onto your UX team.
In FreshCRM UX, Without context it can be hard to tell if a toggle button is ON or OFF. I suggest
here is an example:
ON or OFF? Unless you remember the color and shade each application uses its hard to say w/o context. MUCH too much cognitive friction going on here.
I like the way Freshdesk does this. MUCH more obvious. See below:
(FreshDesk example of toggle button)
And here is off state: