Maybe someone has a tip for us:
We want to assign incoming tickets to an agent group.
Special feature is, we have two agent groups:
1. internal IT (standard office hours)
2. External IT Service Desk (extended office hours)
How can we set this up so that, for example, from 06:00 PM to 10:00 PM all incoming tickets are assigned to extended support and the next business day from 08:00 - 05:00 PM the rest to inquiries?
sorry i can't find any option. :(
Thanks a lot and see you soon,