Gartner® has once again recognized Freshworks' IT service management platform, Freshservice, in the 2021 Gartner® Magic Quadrant™ for IT Service Management Tools Report.
According to Gartner, "by 2022, 90% of organizations will invest in an ITSM tool without first factoring in their maturity, and as a result, fail to obtain the ROI." We believe investing in a right-sized solution is the key to realize value from the investment.
We are elated to announce that Freshworks has emerged as the only ‘Challenger’ having the fastest year-over-year growth and ranked top in the Ability to Execute axis.
The report covers a market overview of the ITSM industry, vendor strengths and cautions, and how Gartner analysts evaluate and position Freshworks and other service providers.
The report provides answers to the following questions:
What are the Gartner analyst views on the current ITSM ecosystem?
How equipped are current vendors in addressing the evolving needs of today's ITSM?
What are the critical considerations for businesses looking to implement ITSM technologies?
How do Gartner analysts evaluate and position Freshworks, other technologies, and service providers?
Grab your copy of the report here.