Ability to hide 'child request' forms from the main catalog

Hi Tom,

Hope you had a great weekend!

This is possible by using the following method.

1) Move all the items to one Category and hide the category from the end user page
2) Default the Service Catalog to a specific Service Catalog Category

If you think that you want to give a try, we can show a POC in your Sandbox Portal.
Looking forward to hearing back from you.

Thanks,

Jayesh

Technical Account Manager | Freshservice

Hi Tom,

Good to hear back from you.
Sure, I will connect with Raj and ask him to get in touch with you and take this further.

Thanks,

Jayesh

Hi Patrick,

We can help you hide a service category in your end-user portal through Portal Customization. Let me reach out to you via email and assist you further with this.

Regards,

Sanofar

Hi All,

Here is how you can hide service items that are part of a bundle (i.e additional items) from the Service Catalog page in the requester portal. This can be achieved via Portal Customization feature which is available in plans - Estate and Forest.

Note: This will only hide the service category from the requester portal. However requesters will still be able to locate the service item using the search bar.

Step 1: Compile and move all the service items you wish to hide to a new service category (eg: Hidden Category)

Step 2 : Go to the Support portal >> Service Catalog >> Right click & Inspect Element.

Hover and identify the Category ID of the Service Category to be hidden.

Step 3: In the agent portal, navigate to Admin >> Helpdesk Rebranding >> Customize Portal >> Layout & Pages and paste the below code at the bottom in the Page Layout section.

<script>



var cur_loc = window.location.pathname,

 req_loc = "/support/catalog/items";



if (cur_loc == req_loc) {

    jQuery(document).ready(function() {

      jQuery("#categories").find("[data-id='xxxxx']").hide();

   }); }



</script>

Ensure to replace the Data ID field with the Category ID identified earlier and click on Save & Publish.

The Service Category along with the service items will be hidden from view in the customer portal but they can still be accessed via the parent bundle item as additional items.

Please reach out to us at support@freshservice.com if you need any further information.

Regards,

Sanofar

Team Freshservice

Hi Blaine,

The code snippet we shared above will hide the service category from the requester portal. However requesters will still be able to locate the service item using the search bar.

In order to prevent requesters from placing a request for these service items individually instead of from the parent bundle item, use the below code snippet to hide the ‘Place Request’ button inside each service item form. This will ensure that the service items can be requested as additional items only. 

<script type="text/javascript">

jQuery(document).ready(function(){ 

var currLocation = window.location.pathname,

  reqLocation = ["/support/catalog/items/x", "/support/catalog/items/x"];

if (jQuery.inArray(currLocation, reqLocation) > -1) {

  jQuery(document).ready(function() {

    jQuery(".btn.btn-red.has_attachment_form").hide();

  }); 

}   });

</script>

Replace X with the service item ID which you can locate from the URL as shown below:

Navigate to Admin >> Helpdesk Rebranding >> Customize Portal >> Layout & Pages and insert the snippet at the bottom of the Page Layout section.

Cheers!

Sanofar