Accessing Service Request Details Through API

  • 8 September 2019
  • 1 reply
  • 41 views

Hey all,


Trying to get request details from the API for a Service Request.

Currently, I am getting all the information in red, like requester name, description, etc. But I can't find any way to get the "Request Details" through the API (in purple).


Does anyone have any experience with this?


Cheers.

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1 reply

Hi Joshua, 


For getting the details of requested items using API, please try a GET request to the below callback URL


https://yourdomain.freshservice.com/helpdesk/tickets/[ticket_id]/requested_items.json


Hope this helps.


Happy supporting!