We are about a week away from changing all of our user's email addresses from a email@example.com format to a firstname.lastname@example.org format. When I made this change to my own account yesterday, Freshservice created a new account for myself. We are synchronizing our users from Active Directory using the FS Probe. Is there a better way of doing this so our users don't lose ticket history and get a new FS account?
Join the Community
Already have an account? Login.
Sign in to the Community
No account yet? Create an account.
Social LoginLogin for Freshworks Employees Login with LinkedIn
or sign up below
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.