AD sync and user email changes

  • 26 January 2017
  • 1 reply
  • 62 views



We are about a week away from changing all of our user's email addresses from a firstnamelastinitial@domain.com format to a firstname.lastname@domain.com format. When I made this change to my own account yesterday, Freshservice created a new account for myself. We are synchronizing our users from Active Directory using the FS Probe. Is there a better way of doing this so our users don't lose ticket history and get a new FS account?




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Hi Jeff,

Looks like you have a support ticket opened for the same.

Assume the suggestion as provided.



Also you can reach out to us via chat https://support.freshservice.com/support/home





Or you can call us on +1 (866) 832-3090




Regards,



Jayesh