I have a customer with a quite extensive Service Catalogue.
But, there are a lot of items that don't have a text paragraph.
Does anyone know if there is still an option to add a text paragraph to all the items at once?
Looking forward to hear from you!
@Chris S. I would reach out to firstname.lastname@example.org and see if they can help you here. My guess is that the most efficient way would be to run a script using, as @eeha0120 mentioned, the freshservice API. Could grab all the service items and run an update request to add the paragraph field.
I’m not sure if such a feature in the GUI exists, but I guess using API is your friend here.