Administrative requester account activation

  • 11 October 2021
  • 3 replies

Userlevel 2
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I’ve searched for a definitive answer for this but I haven’t found one as of yet…

Does anyone know how to administratively activate requester and/or agent accounts?

In any scenario with automated provisioning (ours is via Okta, for example), the concept of asking users to do an email interaction to validate themselves seems redundant and unnecessary but I can’t seem to find any place via UI or API to activate accounts centrally

To be honest, I’m not even sure what this does as 99% of our people are showing the “send activation mail” link but nobody seems to have issues accessing the system.  Part of this question is just about getting rid of that spurious link.

3 replies


Indeed, if your identification is configured like us with 'Single-sign-on' it seems that activation is not necessary.

For our part, we have therefore simply disabled the notification for "User activation email".

hoping this answer will help you...

Userlevel 2
Badge +2

@jcp Our is already disabled, though it’s possible some of these folks were auto-provisioned _before_ that switch was turned off.

The end result is most have the “send activation mail” link, despite that notification being disabled.


Did you ever figure this out?

We’re also in a state where we have a bunch of users in a “send activation mail” state. Because of this, Slack approval workflows are broken unless the user manually logs into Freshservice once to activate their account.