Admins unable to log into Freshservice

  • 11 February 2022
  • 2 replies

None of my crew can log into Freshservice. Getting message “You are not allowed to access this page!”

Tied in with Microsoft SSO. 


Best answer by rajagopal.baladhandayutham 11 February 2022, 18:32

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2 replies

Userlevel 3
Badge +3

Hi Gary,

We are currently facing an issue where customers are experiencing issues logging into Freshservice instances now. 

Our best minds are working to have this addressed and we will be periodically updating the status page.

Status page Incident: 

We shall keep you updated on the progress of the same and we deeply apologize for the inconvenience caused.

Team Freshservice

Userlevel 4
Badge +5

Hi Gary,

The issue with login has been resolved, your agents should not be facing any issues while accessing Freshservice.