Question

Agent with Asset Service Awareness

  • 24 January 2023
  • 3 replies
  • 15 views

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I am able to look up users “currently logged into” various assets just fine, but my Agents get a banner warning saying they need “Service Awareness” in order for that to work for them?

 

Where would I add that setting into their profiles?


3 replies

Userlevel 4
Badge +6

Hi.

Does the banner warn them that they need Service Awareness in order to work or does it Warn about the availability for working with Services ?

Can you post a screenshot of it ?

Services are assets as well; they need the Inventory - Asset - Create and Edit Asset in order to be able to create them.

But for handling them, the preferred method is through IT Operations - Services rather than from Assets - Inventory.

You may check the following KB:

How to manage assets of type Service? : Freshservice

 

Hope this helps.

 

Sincerely,

Elvis

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Reports that they need Service Awareness… Adding them to the Admin group allows the process to work BUT now they see all the work from all the other groups.

Userlevel 4
Badge +6

Would you mind posting a screenshot of the banner ?

Would you post a screenshot of the non-admin Role they currently have, in the Inventory section ?

 

Sincerely,

Elvis.

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