I’m wondering what others are doing in regards to Alerts in FreshService. We have done some basic email integration for alerts. I like the idea of not opening a ticket for every alert because we do not need to do so in many cases. However I would still like to get a notification when an alert comes in some other way because otherwise they just sit there. I realize this could also be a feature request but I wanted to see if anyone here had come up with another way to make alerts more effective.
While this is not feasible within the current alert management module in Freshservice, we appreciate your feedback. We’d love to hear more about your suggestions in our ideation section where community members can upvote on your idea. https://community.freshworks.com/ideas