Analytics or Dashboard help - need to be able to generate a list of any ticket a particular agent ever worked on
I have a student starting and I need to create a report and/or dashboard widget that will list every ticket they have touched in a particular time period in order for me to do QA on their work.
Anyone have something like this?
TIA
Bryn @ CYDEF
Best answer by zachary.king
View original
+16
Hello
If you only need to see all the tickets that the agent was assigned to you can do that in analytics like follows and then look at the underlying ticket data
Hope this helps some! Take care.
Hi
...are you looking for all tickets the agent interacted with? Not just assigned to? If you need to see all tickets the agent ever interacted with (ex. added a note, updated a ticket, sent a reply from)
Yes exactly - I need to be able to audit the student activity in the tickets for your list above plus splitting or closing tickets, assigning agents etc etc.
So, thanks for the kind offer, I will definitely take you up on that Python program.
:-)
Bryn
+4
Hi
...are you looking for all tickets the agent interacted with? Not just assigned to? If you need to see all tickets the agent ever interacted with (ex. added a note, updated a ticket, sent a reply from)
Yes exactly - I need to be able to audit the student activity in the tickets for your list above plus splitting or closing tickets, assigning agents etc etc.
So, thanks for the kind offer, I will definitely take you up on that Python program.
:-)
Bryn
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