Agent Roundtable III: Being a Good Team Member in Customer and IT Support
I'd like to show just a couple of rows of announcements, not just the title.
Is there a way to do that ?
In Agent View, Agents can see the announcements with few lines of the content by navigating to the announcements section.
In the end user view, only the title of the announcement will be shown and adding a few rows of the content will make the UI cluttered and hence this cannot be achieved.
thanks for the answer.
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