API Documentation discrepancies

Hi Support,

Looking through the API reference, I have noticed some discrepancies. One of these is specific to a certain call (https://carecanada.freshservice.com/helpdesk/tickets.json) and the other is more generall (all excerpts taken from http://api.freshservice.com/):

https://carecanada.freshservice.com/helpdesk/tickets.json:

Your documentation claims that the output looks like this: 

{
"helpdesk_ticket":{
"cc_email":{
"cc_emails":[

....

When in fact it looks like this:

[

      {"cc_email":{

            "cc_emails":

.....

I did some digging, and this output is actually the output one would expect using the FreshDesk V2.0 API, but I was under the impression that FreshService and FreshDesk were separate products. Please explain.

General:

"Freshservice APIs have been implemented as plain XML or JSON over HTTP and use the following REST Commands:" 

This is entirely false. Trying to use XML returns:

"<hash>

 <message>Currently XML is not available! , Please try JSON</message>

When will XML be supported?