Looking through the API reference, I have noticed some discrepancies. One of these is specific to a certain call (https://carecanada.freshservice.com/helpdesk/tickets.json) and the other is more generall (all excerpts taken from http://api.freshservice.com/):
Your documentation claims that the output looks like this:
When in fact it looks like this:
I did some digging, and this output is actually the output one would expect using the FreshDesk V2.0 API, but I was under the impression that FreshService and FreshDesk were separate products. Please explain.
"Freshservice APIs have been implemented as plain XML or JSON over HTTP and use the following REST Commands:"
This is entirely false. Trying to use XML returns:
<message>Currently XML is not available! , Please try JSON</message>
When will XML be supported?