Using the api and trying to get a list of tickets that have been updated since I last ran the api.
I have tried creating a view in the FreshService application which applies the filter and sorts descending on updated date. Then Using the api "https://[domain].freshservice.com/helpdesk/tickets/view/[view_id]?format=json" however this seems to return the same as the api for all tickets. It's like the view is not found or recognised. I have assumed that [view_id] is the name of the view in FreshService.
are there any other approaches to get the tickets modified since a date or at lease a list of tickets in descending order of date modified without needing to traverse the entire list.
Any assistance appreciated.