API PUT/POST Not Working

  • 1 May 2017
  • 1 reply

None of my PUT or PUSH commands are working.

I am using Postman and am able to authenticate, without incident.  Further I can pull back lists of existing tickets or tasks.  And, using the UI (FreshService website), I have permissions to create tickets and tasks.  But when I try to create either, using the API, I am returned data about other tickets or tasks.  Further, when I attempt a PUT command to update an existing Task, I get the following JSON obj:


"logout": "success"


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1 reply

Hi Andrew,

Thank you for reaching out.

Are you using the Chrome Extension or the Desktop version of Postman?

This issue occurs normally due to cookies.

If you are using desktop version of the Postman,

Clear Cookies using the COOKIES,
option on the right-hand side of the page below SEND, next to CODE, and run the API.

Please find the screenshots below.




Hope this helps.