API: Request forbidden by administrative rules

  • 21 June 2019
  • 3 replies
  • 93 views

I have Account Admin rights and I am using the APIKey.

When calling the api locally from my development pc the api will work.
When calling the api from azure I get 403 Forbidden Request forbidden by administrative rules.

This has been working for the past 3 weeks and 2 days ago it started failing.  Has anyone come across this issue before and possible have a solution.  I have looked all over the portal for an settings for this as well as googled.


Thanks!


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3 replies

Userlevel 4
Badge +5

Thanks for the update Jonathan, do reach out to our support team for any further assistance related to Freshservice.


Thanks

Raj

We are currently working with our account manager to get all of our IPs whitelisted.  Thanks for trying to help.


Hi Jonathan 


Can you help me with the IP address from where you are trying this? Also, could you please check if there's something blocking on your side?


It would be great if you could help me with the API command that you are trying.


Thanks

Suvashini