Question

API, Requesters Response Times

  • 13 May 2022
  • 0 replies
  • 18 views

I need to find our average response times for each ticket. 

 

Currently, I have average and first response times for our Agents but not for our Requesters.

 

My question: Is there any API that I can use which gets requester response times for each ticket? or can I get every reply time within each ticket?


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