One of the interesting stats from an IT self-service survey we ran with Freshworks is the relative level of IT support channels offered…
It shows that email and self-service are now both more popular methods for accessing service and support than telephone:
- Email – 84% of organizations
- Self-service portal – 82%
- Telephone – 76%
But this is the supply-side view, is the demand-side - i.e. your employees - following suit?
Please share your opinion(s) as a response below...