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​Ask the Expert ft. Sanofar ❓ | What's new in Freshservice? | Ask our in-house expert

​Ask the Expert ft. Sanofar ❓ | What's new in Freshservice? | Ask our in-house expert
rashmi.nag
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Badge +9

Hi everyone! How’s it going?

On popular demand, we have our ‘Ask the Expert’ series coming soon for our Freshservice users and our product specialist for this episode will be our very own Sanofar @sanofar.allahpichai.

A little about Sanofar:

Sanofar is a Product Support Engineer with 4+ years experience in SaaS software and applications. Currently, she is a Technical Account Manager handling Enterprise accounts in the EU & UK regions for Freshservice. She is Involved in high-impact solution development, optimization, and scalability projects in a fast-paced environment. She loves cats, music, and fanfiction. Any questions around these are also most welcome (I suppose). 😀

Topic: What’s new in Freshservice?

We have launched a bunch of new capabilities in Freshservice. If your team has used them and came across any difficulties or questions, we are here to answer them. Post any questions you may have around

  • Orchestration

  • New-gen Project Management

  • On-call management

  • Freddy Virtual Agent

  • Automations

  • Business impact of change

  • Cloud Discovery

P.S. If there are any questions outside of this, feel free to add them too. We’ll get the necessary help you’ll require. If you would like to see exclusive sessions like these for dedicated topics, let us know and we’ll arrange for it.

This time, we want to explore a new format for this session - 

Virtual Q&A Session followed by a text-based interaction on community

The virtual session would provide members an opportunity to directly interact and get answers from Sanofar and the text-based interaction is an opportunity to post any follow-up questions or for anyone who is unable to join virtually.

Details:

Virtual Event -

Date - Wednesday, June 15, 2022

Time - 9:00 AM PT/ 12:00 PM ET

📌Register Now

Your next steps:

  1. Post your questions for Sanofar in the comments section

  2. Register for the virtual Q&A session happening on June 15

  3. Join us virtually to get answers to your questions from Sanofar

  4. Post your follow-up questions in the comments section below post-event as well

📅Add to Calendar

 

See you around! 👋🏼

UPDATE: Watch the Recording!

For those who were unable to join the session, you can watch the recording here and post your questions for Sanofar in the comments section.

 

Cheers, Rashmi || Team Refresh Community

16 replies

zachary.king
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For those who don’t know @sanofar.allahpichai rocks it when it comes to the technical side of Freshservice! She has helped me tremendously with any issues I have raised! We are lucky to have this chance to pick her brain. It is going to be extremely informative and helpful. Thank you @rashmi.nag for organizing this event!

- Zach
sanofar.allahpichai
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Hi Everyone!

A warm welcome from the Freshservice Community!

Super excited to be a part of this event. Thank you @rashmi.nag for organizing this and thank you @zachary.king  for your kind words. 

Looking forward to collaborating with you all and learn from you as well.

Cheers! 😄
 

Warm Regards, Sanofar || Freshworks Community
Vishal Nema
Userlevel 4
Badge +7

For those who don’t know @sanofar.allahpichai rocks it when it comes to the technical side of Freshservice! She has helped me tremendously with any issues I have raised! We are lucky to have this chance to pick her brain. It is going to be extremely informative and helpful. Thank you @rashmi.nag for organizing this event!

Can't agree more 👍

Vishal Nema, Freshservice Community, Freshworks
Vishal Nema
Userlevel 4
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Looking forward to this session. Go @sanofar.allahpichai 🙌

Vishal Nema, Freshservice Community, Freshworks
R
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Looking forward to hearing from you @sanofar.allahpichai 😃

rashmi.nag
Userlevel 7
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Just 2 more days for this event and we’re so overwhelmed with the responses and interest for this session! 

@sanofar.allahpichai is gearing up to meet you all and answer your questions. 😁

Meanwhile, post your questions here and we’ll make sure to prioritize these during our live session on June 15.

@adityatawade @raymondcanilao @lavjoson @keefe.andrews @daniel.soderlund @patricksawyer @ggallaway @ErikAlmSynerity @Sophie Murgatroyd @Hugh Adams @mark.uther @GlennA @Alefre @JiriGrohmann @mbauman @mmccoy @ekrasner @vishalnc @vijay_2am @prernamahadik @sucoyle @ShawnaJ @Sham @foxcubmama @KeithW 

 

📌Register Now

Cheers, Rashmi || Team Refresh Community
keefe.andrews
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@sanofar.allahpichai what tips can you share for the best way to get the most out of using the virtual agent on the portal page? How can we train the virtual agent? How can we see how interactions are going with our requesters when they use the virtual agent in the portal? What items does the virtual agent reference when making suggestions (I assume tags and keywords are important, maybe helpful votes in the KB section, etc)

zachary.king
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Hello @sanofar.allahpichai,

What would be the best approach to adapt Change Management after establishing Incident Management in Freshservice?

What is your favorite feature in Freshservice?

When does automation become too much?

Favorite hobby not related to Freshservice?

This is just to get the ball rolling 🙂 Looking forward to this event

- Zach
manns
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Suggested question: What’s the biggest mistake new customers often make when moving to Freshservice?

Cheers, Stephen || https://ITSM.tools
manns
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Suggested question #2: What’s the one piece of advise every new Freshservice customer needs to know?

Cheers, Stephen || https://ITSM.tools
Alefre
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@sanofar.allahpichai + @rashmi.nag 

 

Hi Sanofar, long time - no see! Hope you are doing well, I have a few things I’d like to get your insights on:

  1. When integrating Freshservice with external/3rd parties using automations and API-calls - what is your preferred way of implementing and troubleshooting the same?
     
    1. Currently Synerity is struggling with performing multiple API calls in one workflow automation, often the web requests times out or is not processed quickly enough and the workflow becomes orphaned. Got any golden advice on how to set up multiple GETs, POSTs, Parses and Readers in a complex automation workflow?
       
    2. We have found mixed results by using conditions, parsers and notes to “force” Freshservice to analyze data before processing in web requests etc - what is your best tip on troubleshooting automation workflows?
       
  2. What would you consider to be the most overlooked feature of Freshservice?

Looking forward to the session, best wishes from Sweden!

/Alex

☻/ This is bob. Copy and paste him so he can take over the internet.
rashmi.nag
Userlevel 7
Badge +9

We’re starting in less than an hour! 🙂 Hoping to see you all join us tonight.

Here is a joining guide for our registered participants for joining the virtual meet-up today. A lot of us are new to the platform, so hopefully this will help you join the session easily.

Quick tips!

  1. Today’s virtual tool does not require any external application
  2. It works best when used on the Google Chrome browser
  3. Ensure you have good internet connectivity ⚡️🌐
  4. Enable your audio and video upon joining the session for a good experience. Listening to you and seeing you definitely make a lot of difference during virtual events. 🔉📷
  5. In case you face any technical difficulties, use the HELP option on the right side of chat screen or access this troubleshoot guide or contact support.
  6. Grab your favorite beverage/ snack and join us! ☕️🍹
Cheers, Rashmi || Team Refresh Community
rashmi.nag
Userlevel 7
Badge +9

Thank you everyone who joined us today! For those who couldn’t make it, we’ll be posting the recording shortly here for you to refer to. Feel free to post your questions for Sanofar here and she’ll be answering them directly on the community.

Have a great rest of the week everyone! 😀

Cheers, Rashmi || Team Refresh Community
manns
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Userlevel 7
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Thank you everyone who joined us today! For those who couldn’t make it, we’ll be posting the recording shortly here for you to refer to. Feel free to post your questions for Sanofar here and she’ll be answering them directly on the community.

Have a great rest of the week everyone! 😀

Sorry, missed this - did it clash with the other one yesterday?

Cheers, Stephen || https://ITSM.tools
rashmi.nag
Userlevel 7
Badge +9

Thank you everyone who joined us today! For those who couldn’t make it, we’ll be posting the recording shortly here for you to refer to. Feel free to post your questions for Sanofar here and she’ll be answering them directly on the community.

Have a great rest of the week everyone! 😀

Sorry, missed this - did it clash with the other one yesterday?

Hi @manns. This one was right after the Coffee Chat Session with Jeannie. We had some interesting responses from our audience to the question you had posted above. Will share the recording shortly here :)

Cheers, Rashmi || Team Refresh Community
rashmi.nag
Userlevel 7
Badge +9

Here’s a recording of the session for those who were unable to join us live:

 

@zachary.king @manns :)

Thank you once again, @sanofar.allahpichai for being available for our community members and answering their questions! 

Cheers, Rashmi || Team Refresh Community

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