EVENT RECORDING

Ask the Expert Special ft. Suvashini | API Integrations & Service Desk Productivity | RSVP Now!

  • 17 October 2022
  • 7 replies
  • 204 views
Ask the Expert Special ft. Suvashini | API Integrations & Service Desk Productivity | RSVP Now!
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WE ARE BACK, with yet another Ask the Expert Session for our IT/ Freshservice community. 😁

This series is to introduce our product specialists to our community and provide an opportunity to directly learn and interact with them.

This time, our host/ expert in the spotlight would be @suvashini.balashanmugam 🤩

Topic: API Integrations & Service Desk Productivity

 

About Suvashini:

Suvashini shares 7+years in the ITSM industry and has done several roles including Support, Presales, Onboarding and to leading a team. Currently, She is into a new role, Customer Success Engineer handling Enterprise accounts in the EU & UK regions for Freshservice. She enjoys solving for customer problems and enjoys immersive experiences like travelling to newer destinations, playing sports.

 

📍Session Details

📅 Date: October 27, 2022, Thursday

Time: 5 PM CET/ 8 AM PST/ 8:30 PM IST

🔗RSVP + Virtual Joining Link

Post your questions prior to the session on the comments section below. This will help us plan the session better.

Some questions to get started with...

  • How we can integrate with other systems using API
  • Smoother transition between HRMS tool & Freshservice

Session Recording

Post your questions for Suvashini in the comments section below!

 


7 replies

Userlevel 1
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Excited for this session @suvashini.balashanmugam 

My question would be, how can an IT agent plan better for long breaks or the holiday season? I often struggle before and after such long holidays and often left overwhelmed with the amount of backlog. I could do better with some tips on better planning. 

Userlevel 5
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Excited for this session @suvashini.balashanmugam 

My question would be, how can an IT agent plan better for long breaks or the holiday season? I often struggle before and after such long holidays and often left overwhelmed with the amount of backlog. I could do better with some tips on better planning. 

@zachary.king shared his tips during our session last morning. Zach could share some of his tips as we plan for the festive season!  

Userlevel 7
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Super excited to see all of you in today’s Ask the Expert session 😁 I’m looking forward to learning from Suvashini and hearing from all of you.

See you all at 5 PM CET/ 8 AM PST

Joining link: https://communityevents.freshworks.com/e/mvrcd9/

 

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Hello @suvashini.balashanmugam 

During webinar, I’ve asked about reactivating FS user using Workflow Automator

You responded with it’s applicable throw FS API, I did it.

Thanks for your session

Userlevel 7
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This should be another wonderful and insightful session!

Userlevel 3
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Love the topic. Looking forward to this...

Userlevel 7
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SESSION RECORDING IS NOW AVAILABLE! 🔥

You can view it on the main post above!

Shareable link: https://community.freshworks.com/freshservice-11247/ask-the-expert-special-ft-suvashini-api-integrations-service-desk-productivity-rsvp-now-26351#Session+Recording

 

 

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