Question

Asset acceptance by User email


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User acceptance in freshservice when asset is allocated.


6 replies

Userlevel 7
Badge +9

Hi @vishalnc. Welcome to the Freshworks Refresh Community.

Could you please explain your question in more detail so that the rest of the community and our product specialists can help you better?

Thank you!

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Hi Rashmi,

 

What i am looking for is once the asset is allocated to the user a notification should trigger where he\she will option to provide acceptance on the allocated asset to them.

Userlevel 7
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Thanks Vishal! Tagging a few of our product and community specialists here to see if they’ve got anything to add @zachary.king @keefe.andrews @sanofar.allahpichai @viswanatha.mehta 

Userlevel 3
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Hello @vishalnc 

I think this is something that can be achieved using asset workflows. Attaching few screenshots of a sample workflow that I created.

 

 

 

 

 

 

 

 

As per this set-up, if the user replies to the asset acknowledgement email, it will create a new ticket in the system. Agent can then manually associate the asset to the ticket and mark the ticket as closed.

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Thanks Ramsundar,

If we do the above action and if the enduser does not reply possible to get a report of those users who have not acknowledged.

Also is there any other way we can automate this process, please let me know.

Regards,

Vishal Chavan.

Userlevel 3
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Unfortunately no, Vishal. We won’t be able to identify the list of users who did not acknowledge using the above suggestion. Only when the user replies, the acknowledgement is tracked as a ticket in the system.

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