We have a workflow where we need to notify an external vendor via email that we have sent them a laptop for repair. The email they receive needs to have the name of the officer who logged the incident, a description of the problem with the laptop, and the serial number of the laptop we have sent to them.
I can get all the fields out of the system, except the associated asset’s serial number. There is an associated asset name we can include, but we don’t seem to be able to output any other asset fields.
How would we get the serial number, or any other asset field, to populate into the email template?
Best answer by zachary.kingView original