Asset Management - Importing a CSV

  • 4 August 2021
  • 3 replies

  • Contributor
  • 3 replies

Hi All

I’m new to the group, so Hi everyone.

I have been trying to import a CSV from our old asset management system into Freshworks. I have had some success while testing. 

However, I have deleted the test records that were imported. When I try to import a batch from the same original CSV, I get the email that says this:-

Total records in CSV: 14

Number of records created : 0

Number of records updated : 14

Number of records failed : 0

Number of records unprocessed : 0


Yet the asset register is empty.


Has anyone come across this before?







Best answer by Glavin Crasta 4 August 2021, 20:41

View original

3 replies

Userlevel 4
Badge +6

Please check if the assets are still in trash and delete from there as well.



Thank you so much. 


Kind regards



Userlevel 2
Badge +2



Do not make any changes until the data import is completed. It applies to both CSV import and migrating from one help desk to another. That might cause non-reversible consequences.


If you want to ensure you won’t get any duplicated data, you got two options:


  1. Use Freshservice pre-built options and check the imported data for duplicates;

  2. Import CSV files via a third-party app. As a rule, an automated migration app deletes data import during the test migration.

To read more about migrating via a third-party app, visit this page.