My organisation is currently implementing Freshservice and are trying to import our assets. We’re in a bit of a bind at the moment because we want to use the Freshservice Agent (works great!), but we also need to import some asset data before we can add the agent to those computers. As it is now, it seems like the Asset Tag is the unique identifier for all assets - is this possible to change to serial number instead? I can’t find a setting anywhere that concerns this, and the last thing I want is doubles of all our assets (already happened once and it was a manual nightmare to remove 100+ assets).
Best answer by mfedeleView original