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Associate software with an incident ticket


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Hi,

I’m new to FreshService and I’m looking for a way to associate incident tickets with software so that I can use it for reporting. I know that I can associate any ticket with a ‘normal’ asset, but I can’t find a way to associate with software assets.

Thanks in advance,

Toby

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Best answer by keefe.andrews 8 June 2022, 15:56

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Upvoted the idea but wanted to post here as well. Seems odd that this is not already implemented. Instead admins are maintaining multiple lists of software?

Userlevel 7
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Hi @keefe.andrews. Please go-ahead and upvoting for the same idea. I shall look into the idea status with the team. Thank you for bringing this up.

Userlevel 6
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To my knowledge there is not a way to associate tickets with software as an asset. Currently we use the categories to group tickets by software (Example: Category: IT, Sub Category: Autodesk Software, Item Category: Autocad) Check out the ideas section in the community where we can upvote suggestions like this. @rashmi.nag The idea below seems to be archived, is it still worth upvoting or should we make a new idea posting? 

 

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