Question

Automate the "Fulfill Request" button

  • 23 March 2023
  • 3 replies
  • 149 views

Userlevel 5
Badge +8

Hello, is there a way to automate or prevent agents from resolving tickets until they click the "Fulfill Request" button on the service item?


3 replies

Userlevel 7
Badge +13

Hello, 

You could add automation and using this https://api.freshservice.com/v2/#update_req_items_of_sr

Update the stage to 4

 

Userlevel 5
Badge +8

Hello, Im new to using API, can you guide or share with me how to use this code?

Userlevel 7
Badge +13

Hello, Im new to using API, can you guide or share with me how to use this code?

Hello, 

I noticed this will only work if there are only one item on the ticket. 

But you need to use the web request node and something like this. 
The API_KEY can you find in your user profile. Recommend have a agent that is not used by someone and use it’s KEY. But you can start using your own. 

 

 

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